Call Center

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FROM FRONT OFFICE TO BACK OFFICE,

PBXSINGAPORE.COM HAS THE CALL CENTER SOLUTIONS YOU NEED.

Call Center Solutions

Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. Fennix call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center.

Fennix call center solution has all the features associated with high end and high cost proprietory call center solutions.

Key offerings


  • Automatic call distribution
  • Interactive voice response
  • Voice logger
  • Voice blasting
  • Hosted dialer
  • CRM integration
  • SMS integration
  • Live/current agent monitoring
  • Report and campaign statistics
  • Voicemail to email
  • Missed call alert on agent screen
  • Call history search and dial option
  • Feedback IVR
  • Sticky agent and account based call routing

Features


  • Manual, progressive & predictive dialing
  • Outbound ACD
  • Longest idle agent based routing
  • Call back scheduling
  • Multiple campaign management
  • Multiple dialing modes
  • Agent inter dialing support
  • Call forward and three way conferencing
  • DNC list management
  • Agent call intervention
  • Real time supervision
  • Music on hold
  • Call transfer
  • Call retrieval

Benefits


  • Interactive voice response
  • Automatic call distribution
  • Skill based routing
  • Inbound call pop up
  • Most idle agent based routing
  • Real time supervision
  • Agent call intervention
  • Call back scheduling
  • Call conferencing

INBOUND CALL CENTER

No matters the quantity of calls that you receive, with the advanced call distribution system and queue management features.

OUTBOUND CALL CENTER

Get most out of every lead by calling them using predictive dialer & touch the maximum efficiency at call center with zero dialing hassle.

BLENDED CALL CENTER

Streamline the flow of calls and connect them to right destinations quickly with multi-level IVR and other smart call center features.

Analytics And Reporting

Business numbers are the most reliable source of your data to determine your business performance and with Cloud PBX, viewing and analyzing such crucial business data becomes easy and quick. All the reports of your call center operations are updated on the cloud in real-time to help you make informed business decisions.

  • Hosted on the cloud, the reports are accessible over any device.
  • Customizable report parameters for fine tuned data analysis.
  • Restricted access to the data analytic reports for unmatched confidentiality.

Integrating Your Business and Call Center

Call Center solution set developed at PABX can be integrated with leading A2 Billing, Flash Operator Panel 2 etc. So that you do not require a manual data entry to share the information between different tools. Along with ease of operation, it takes off the chances of error with data entry. Most of the integration of the solutions is automated and in case you require any assistance with it, we have our support team available 24×7.

Why Choose Our Call Center Solution

Get free Softphone with our call center solutions.

Supervise agents and handle call traffic overflow from anywhere and anytime.

Enjoy 24×7 free assistance, all year round.

Monitor usage & plan details through real-time updates for hassle billing.

Experience an elite level of customer experience which projects itself further towards your callers as well.

Guaranteed data security with military grade digital security measures.