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Do You Have a Single Point of Contact To Resolve Your Tech Problems?

Every business needs support for their technology. An IT service desk or helpdesk support solution gives your business a single point of contact to ensure your technical issues are addressed quickly and effectively so your business can continue to operate.

Our IT Support and Helpdesk Services cover:

✔ Bilingual helpdesk support

✔ On-site and remote support

✔ Response and turnaround times guaranteed by Service Level Agreements

✔ Expertise from senior specialists

Service and Support

When a problem arises that’s too complex to solve remotely, a technician can be sent to your location for a quick resolution.

Our technicians are fully trained with years of experience pertaining to customer support and resolving issues. They are equipped to handle any issue related to your hardware, software or operating systems, taking advantage of industry-leading tools and processes to ensure that your systems are operating at peak efficiency.

Maintenance

Proactive Maintenance and monitoring

Our team of consultants can perform proactive maintenance and monitoring services designed to identify and prevent problems before they occur.

Hardware that requires regular attention can be monitored to ensure that they continue to operate smoothly. Regular preventative maintenance can pay dividends in the future as it plays a key part in issue prevention.

Working in tandem with problem tracking from the helpdesk, our technicians are able to identify potential areas of concern that need to be addressed, and our monitoring services will proactively ensure that you won’t experience recurring outages.

Support Solutions

Comprehensive Support Solutions

Whatever type of support you need, from comprehensive managed IT helpdesk solutions to onsite resolution as well as preventative maintenance and monitoring of your systems, our trusted team has the tools and resources you need to keep your IT environment functioning efficiently.

When you avail your business of our helpdesk services, you are gaining access to certified technicians who are fully qualified to resolve your issues.

Helpdesk

Helpdesk IT Support

Even simple technical issues can quickly cripple your business operations without proper support in place.

Our IT helpdesk services are designed to provide you with thorough support when you need it the most. Our team is at the ready across all Canadian time zones to offer bilingual support for any IT-related issues that arise.

You’ll gain the peace of mind that comes with knowing that our service desk assesses the urgency and impact on your business of each technical issue that arises and prioritizes them by most to least critical.

PBX Hosting is a leading VoIP phone system telecommunications provider

We deliver hosted PBX solutions and VoIP phone systems to businesses of all sizes and specialisms. Looking to increase productivity, streamline operations and improve customer services?

PBX Hosting specializes in delivering futureproof complete VoIP phone systems that include features such as Video Conferencing, Instant Messaging and clientless softphone. The platforms we provide are a one-stop shop for all methods and channels of communication.

Allows us to monitor your phone system around the clock and with our 24×7/365 support, react instantly in the unlikely event that an issue arises.

Our Specialty:

Use of high end products
Handled by experienced professionals & engineers
Special attention to customer specifications
Exclusive attention to ensure customer safety
Guaranteed long term functionality
Proactive customer support

IT Support You Can Trust

Proven IT Support Specialists

Our proven IT services include easy-to-access helpdesk support that will help you troubleshoot and resolve issues as they come up. Our dedicated support team is ready to handle your technology concerns providing a single point of contact for all inquiries, requests for service, and other technical assistance.

When is the Right Time?

When do you need a managed IT services solution that fits your needs? Find out more with our guide.